We only use 100% Pure Natural Latex as Certified by the Eco Institut.
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  • Where does the latex come from?
    Latex is derived from the tree sap in the rubber tree. Our latex is from Sri Lanka.
  • Is it treated with any chemicals?
    No, we do not expose any of our latex to unnatural products or toxic chemicals. The tree sap is vulcanised using a very small percentage of VOC’s (Volatile Organic Compound – compounds that have turned from a solid to a gas – defined here) which are washed out of the mattress before testing and packaging.
  • Does latex have posture zones?
    Yes, our latex is designed with pin-core cushioning. Our latex mattresses have 5 posture zones.
  • What are posture zones?
    The posture zones in our mattresses are positioned to allow a person’s body to be moulded into the mattress where support is needed. This feature gives overall body support, particularly in areas such as the hips and shoulders where support is crucial for a good night’s sleep. The posture zones were created to give your lower back support whilst laying on your back and your side.
  • Is natural latex flame resistant?
    Yes, our mattresses are naturally flame resistant – both natural latex and wool are naturally flame resistant. There is no need to add any chemicals or flame retardants.
  • What is the difference between the Dunlop process and the Talalay process?
    Talalay process
    The latex mixture is frozen which gives a better consistency to the density over the life of the mattress. This means that when you buy a 75kg per cubic meter density natural latex rubber mattress it will remain at 75kg per cubic meter until the end of the life of the mattress. Often this is not considered to be a cost effective method as this process is highly expensive for what might be considered a very small beneficial advantage.
    Dunlop process
    The latex we use is created using this method. The mixture is not frozen which means that the density may change 2 – 3 kg over the life span (up to 25 years) of the natural latex rubber mattress which for the majority of sleepers will be unnoticeable. The natural latex rubber mattress will feel as comfortable and supportive as a natural latex rubber mattress produced using the Talalay process.
  • Why do some people say they freeze or wash their latex?
    Freezing is something done only in the Talalay process whereas washing happens in both Dunlop and Talalay processes all over the world – from Belgium to Malaysia, Italy to New Zealand.
  • Why doesn’t NBC sell/produce inner spring mattresses?
    Inner spring mattresses are inferior to our natural products. They don’t offer as much of a consistent support as latex and they also pack down much quicker. Latex has a much longer life (10-25 years) and will not pack down; it will retain its shape for its lifetime. Another theory with springs is that the coils charge your body up with electromagnetic pollution.
  • What are the benefits of latex over innerspring mattresses?
    Latex’s main selling point is that it won’t pack down for up to 25 years. In comparison, a spring mattress will pack down in about 5 – 8 years, particularly where you are heaviest, making the mattress incredibly uncomfortable and offering very little to no posture support. Latex is also beneficial as it includes no additives, no flame retardants and no dust-mite sprays. Most spring mattresses will contain synthetic foam. Our natural latex mattresses do not need foam as they offer enough comfort and support without such an additive.
  • Why doesn't NBC endorse Soy Memory Foam or Bamboo products?
    We believe that natural latex is the most advantageous mattress material. All our products are natural which is good for your health (no chance you'll be breathing in toxic chemicals and your mattress won't slowly start to sag in the middle like some mattresses do which can cause sever back/spine/neck problems) and great for the environment (all products we use are sustainably managed and made - we are all about being eco-friendly). For more info about why we do not endorse "Soy Memory Foam" or bamboo products, read up on the issues here: http://www.myessentia.com/research/soy-memory-foam
  • What are the benefits of NBC mattresses?
    1. Value for money and affordability
    2. Breathability
    3. Unparalled support and comfort
    4. Life span of up to 25 years
    5. Reduced partner disturbance
    6. Naturally anti-fungal & anti-bacterial
    7. Naturally dust mite resistant
    8. Environmentally and consumer friendly
    9. Low Chemical Residue
    10. No toxic outgas/smell
    11. No synthetics
    12. Hypo-allergenic
    13. Anti-microbial
    14. Carbon disulphide free
    15. Pentachlorophenol free
    16. Nitrosamine free
    17. Toxic free
  • Why does The Natural Bedding Company sell their products at the price they do?
    Our prices are in the middle to lower range of latex mattress production. We believe in providing our customers with quality products, helpful customer service and proper information. We are a small company run by the founding owner and his son, with only one shop and one small factory where all our products are handmade by us. Our mattresses don’t have quilted pillow tops, expensive coverings, foam or springs, which reduce the lifespan of a mattress. We don’t pay for brand names or advertise on television -- expensive costs that you pay for in other stores.
  • Why do you only have ‘medium-firm’ density latex?
    The latex is not as firm as you would expect and we find that by adding other things to it – such as coir or wool – we can either make it softer of firmer. We find the medium density to be the best middle ground latex. We adjust the feel of our mattresses by adding other materials to the latex mattress (such as putting coir in the middle or wrapping wool around the mattress).
  • What are “fillers” in latex?
    Organic fillers are a natural occurrence in the tree sap, containing roughly 93 – 95% polymer (rubber content) the rest is tree minerals and salts. Most latex produced by other companies will contain no inorganic fillers. The most common added (inorganic) fillers are China Clay (Kaolin clay), calcium oxide, or titanium dioxide. Using inorganic fillers destroys the antibacterial properties meaning its presence promotes the growth of fungus and bacteria which encourages dust-mites to move in.
  • If latex doesn’t grow mold, why do I have to turn my mattress?
    Because our mattresses are so natural and we haven’t covered our fabrics with toxic anti fungal, and anti bacterial sprays, if moisture gathers at the bottom of the mattress and isn’t turned, the covering and wool could possibly attract mold. For this reason, it is important to turn your mattress regularly. At least once a month or more if the room is damp or the bed frame does not have adequate aeration.
  • How often will I have to rotate/turn my NBC latex mattress?
    It is different for everyone - it usually depends on individual circumstances such as; whether your house is quite old/damp, whether you have a pre-existing problem with mold in your house, how much sun light and air you get in your room, whether your bed frame has adequate aeration, if you have a mattress protector etc. If your mattress is on an adequately ventilated bed frame (eg. open slats), you may need to turn your mattress as often as every two weeks to once every three months. Once you receive your mattress we recommend monitoring the bottom of your mattress by feeling the underside for moisture... if it feels damp, it means it needs to be turned. Keep monitoring until you have discovered the number of weeks or months you are required to turn your mattress.
  • How heavy are your mattresses? Are they difficult to rotate/turn?
    The weight differs between our range of mattresses. Heaviness varies between mattress sizes (obviously a Single sized mattress will be much lighter than a King sized mattress) and types of mattresses, but your mattress may be as light as 25kg or as heavy as 70kg. Keeping in mind that latex is bendy, we recommend folding the bottom part of the mattress up to the top of the bedhead and then flipping the top part out from underneath to achieve a full flip. This seems to be the best and easiest method for turning the mattress.
  • Is latex hot to sleep on? If I get hot on my latex mattress, what can I do?
    There are competing theories but latex is an inert material which means it is more likely to absorb heat than it is to reflect it. In all our years producing natural latex mattresses, we have hardly had anyone come to us with complaints of latex being too hot. Most of the time there are other factors that make a person hot whilst sleeping (such as wearing too-warm pyjamas or not having enough air flow in the room). With the majority of our mattresses, there is a layer of wool between you and the latex anyway and wool is a great temperature regulator. If you do find yourself getting too hot on latex, a simple but effective solution is to purchase a 2” cotton mattress to sit on top of your current mattress. This works well as cotton does not allow the heat to pass through and keeps your cooler all year round.
  • I am chemically sensitive, is latex OK for me?
    Because everyone is unique we like to send out samples of our latex so that you can put them in your pillow or your sock and check to see if you have a reaction. If you do then this isn’t the right product for you. To this day we still haven’t had a customer (even chemically sensitive) that couldn’t use latex. It is better to be safe than sorry though so we recommend getting a sample from us if you are concerned before purchasing one of our latex mattresses.
  • What is coir?
    Coir is Rubberised Coconut Fibre. The loose fibre is gathered and piled on top of each other where machines pour huge amounts of very hot raw latex over the fibre.  It is then compressed and cut, washed, and packaged. The firmer, more aerated core of coir in some of our mattresses is a fantastic option for firm mattress lovers, children’s mattresses, and cot mattresses.
  • Can dust mites live in Latex or Coir?
    No. Because of the natural properties of the rubber tree both the latex and coir are naturally dust-mite resistant. Dust mites are not supported in these materials.
  • Can dust mites live in cotton and wool?
    Yes dust-mites love cotton, not wool as much but they can still make a home in it. By using mattress protectors or ensuring your mattress has a large latex core you should eliminate the problems of dust-mites, unless you have severe allergies, then we recommend the latex and hemp mattress. This is 100% dust-mite resistant.
  • What are the benefits of wool or cotton?
    Wool is an excellent temperature regulator, keeping you cool in summer and warm in winter. Although wool packs down, it tends to be gradual and springs back a lot quicker than other materials that compress. Cotton is cooler all year round. Cotton starts off soft but does pack down to become quite hard and absorbs more moisture than other similar fibres.
  • Will the wool in the mattress settle down?
    Unfortunately wool does settle down over time. The more wool you have the worse the impact of the settling down will have.
  • What is the lifespan of my mattress?
    Anywhere from 5 years (cotton or wool futons, inner springs, foam, latex with added fillers, synthetic latex) to 25 years (pure 100% natural latex with no foam or springs). All of our latex mattresses have a 10 year guarantee while other mattresses have a 5 year guarantee.
  • What is the lifespan of a pillow?
    It’s good to change your pillow every 2 – 5 years. However, if your pillow is still working for you then you can use it longer than this guideline. It may be a good idea to put it in the sun every now and again to kill germs and dust mites.
  • What is the difference between dust mites and bed bugs?
    Dust is created by microscopic dust-mites eating dead skin cells, hair cells, from your body that have made their way into your mattress, they then poo this out – that’s what dust is. Dust can trigger allergies, including, asthma and other breathing and skin allergies. Bedbugs (or bed bugs) are small nocturnal insects that feed on the blood of humans and other warm blooded hosts to live. They are drawn to areas of great warmth and carbon dioxide. It is common to have an infestation if the house keeping is poor and there is a lot of clutter. If you have found an infestation or think you have bed bugs, call a licensed exterminator and they can sort out the problem.
  • How do you get rid of dust mites?
    It’s virtually impossible. By using products that are dust-mite resistant you will reduce the amount of dust-mites in the house. Latex, Silk, Bamboo, & Hemp are all naturally dust-mite resistant. Some customers have suggested lavender. If the problem persists contact a dust-mite specialist.
  • How do you get rid of bed bugs?
    Do not try to get rid of them yourself.  You don’t want to be sleeping on toxic chemicals. Leave it to the professionals. Bed Bugs are clumsy, so if you move your mattress they will probably fall off and spread throughout your house.  You can put tins with cooking oil under the legs of the bed as this will make the legs slippery and they won’t be able to climb up them.
  • How do you get bed bugs?
    Bed bugs don’t just hide in beds they hide in the seams of clothing and if you rub up against someone who is (unknowingly) carrying them they will transfer to your clothes and when you walk in your door you have brought them home. They may possibly be in the house already but lying dormant, and when there is a huge disturbance (like renovations) they may be brought up to the surface. They like dark corners and crevices.
  • What is the benefit of having your mattress covered in hemp/organic cotton?
    Hemp is an amazing fibre, very strong, very long lasting, softens with each wash, naturally dustmite resistant. But also requires very little water and pesticides to grow. So apart from have a very strong long lasting fibre you are also getting a material that has been grown and processed with no chemicals.
  • What is the best cot mattress for my new baby?
    The Natural Bedding Company offers two types of mattresses suitable for babies. Both have a Rubberised coconut fibre core (Coir) which offers great firm but springy support it allows a great amount of airflow keeping the child cool. Added to the coir is either a layer of wool or cotton. Adding a layer of wool will offer a soft comfort layer, and provides a good temperature regulator.  Cotton will keep the child cool all year round but packs down much quicker than wool. Airing the mattress in the sun will rejuvenate the wool and cotton.
  • What is the best mattress to minimise partner disturbance?
    Spring mattresses seem to be the worst for partner disturbance, by using latex for the core of the mattress you will reduce partner disturbance if not eradicate it all together. All of our latex mattress score high in reduction of partner disturbance.
  • How long will it take to receive my mattress after purchasing?
    All mattresses will take approximately 5-10 working days. Sometimes they might be available earlier than this however we give this approximate time frame as we hand-make each mattress to order.


If you have any other questions please email us info@naturalbedding.com.au or phone 02 9569 4834